Home maintenance plan questions, answered.
Everything about our plans, visits, billing, the Fix-It Hour and where we work. Can't find your answer? Give us a call.
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Plans
What's included?
Each plan includes scheduled visits from our crew. On a visit we spend two hours working down your home's checklist: caulking, drywall patches, paint touch-ups, trim, doors, hardware, weatherstripping, filters, bulbs and more. Members also get 10% off other work (15% on the Full Crew Plan). Materials are billed separately.
Is there a contract?
Plans are billed monthly. You can cancel with 30 days written notice. The full plan terms are on our terms page.
Which plan should I pick?
The Quarter Round Plan ($69/mo) brings us out once a season, 4 visits a year. The Full Crew Plan ($189/mo) brings us out every month, 12 visits a year. Not sure? Start with a $49 Fix-It Hour. Your checklist will show how much work your home needs.
What is the founding member rate?
The Quarter Round Plan is $69/mo for founding members. That rate stays locked as long as you stay enrolled.
Is this insurance?
No. A Fortress plan is scheduled maintenance labor and member discounts. It does not pay for repairs or replacements.
What if I need something bigger?
Tell us. Larger repairs are quoted first, and we only start once you approve. Members get 10% off other work (15% on Full Crew). Big projects like decks, patios, siding and drainage are not something we take on.
Visits
What happens on a visit?
Your tech arrives in uniform, puts on shoe covers and works down your checklist for two hours. We update the checklist with photos so you can see what got done and what's next.
What if a job takes longer than two hours?
We'll tell you before we keep going. Extra labor is $50 an hour per tech, or we can save it for your next visit.
Can you come out between visits?
Yes. Members pay a $100 member service call for a visit outside the schedule.
What jobs don't you do?
No. Fortress handles small maintenance and handyman work. We change filters, bulbs and smoke detector batteries, but we don't do electrical, plumbing, HVAC repair or roofing work.
Billing
Do I pay for materials?
Yes. Materials are billed separately from your plan. Labor on your scheduled visits is part of your monthly price.
How do I cancel?
Give us 30 days written notice and we'll close out your plan.
Fix-It Hour
What does the Fix-It Hour include?
For $49, a Fortress tech comes out for one hour of small fixes and walks your whole home. You get a full-home checklist with photos, with each fix sized in hours. Join a plan within 7 days and the $49 comes off your first month.
Are materials included in the Fix-It Hour?
No. Materials are extra. The Fix-It Hour is one hour of labor plus your home checklist.
Can I book more than one Fix-It Hour?
The $49 Fix-It Hour is one per household. After that, a plan is the best way to keep working down your list.
Service area
What areas do you serve?
Chattanooga, Hixson, Ooltewah, Collegedale, Signal Mountain and East Brainerd in Tennessee, plus Fort Oglethorpe and Ringgold in North Georgia. Service area limits apply, so if you're close by, just ask.
Still have a question?
Book a $49 Fix-It Hour and ask your tech in person, or call us.
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